mesa Terms & Conditions

01 Acceptance of Terms

By accessing the mesa website at mesa.best, creating an account, making a deposit, placing a wager, or using any feature of the mesa platform in any capacity, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms and Conditions, together with the mesa Privacy Policy and any additional rules, guidelines, or policies published on the mesa platform from time to time.

These Terms and Conditions apply to all users of the mesa platform, including registered players, visitors who browse the platform without an account, and any third parties acting on behalf of a registered player. The terms are written in English, and the English-language version constitutes the sole authoritative version of this agreement. In the event of any discrepancy between this English text and any translated summary or description, the English text shall prevail.

mesa reserves the right to update or amend these terms at any time. Continued use of the platform following the publication of any amendment constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically. Material changes will be communicated to registered players via email or a prominent notice on the mesa platform.

02 Eligibility

Access to and use of the mesa platform is subject to the following eligibility requirements, which must be satisfied at all times:

• You must be at least 21 years of age. mesa is strictly an adults-only platform and does not permit minors to register, deposit, or participate in any form of gaming or betting activity.
• You must be a natural person (not a corporation, trust, partnership, or other legal entity) acting on your own behalf and in your own personal capacity.
• You must have the legal capacity to enter into a binding contract under the laws of the jurisdiction in which you are located.
• You must not be a resident of, or accessing the platform from, any jurisdiction in which online gambling is prohibited by applicable law. It is your sole responsibility to ensure that your use of the mesa platform is lawful in your jurisdiction.
• You must not be a current or former employee, contractor, agent, or immediate family member of an employee of mesa or any of its affiliated entities, game providers, or payment partners.

mesa employs automated and manual checks to detect and prevent underage gambling. Any account found to be held by a person under the age of 21 will be immediately and permanently suspended. All deposits made by an underage account holder will be refunded to the originating payment method after deduction of any bonuses received, and any winnings accrued during the period of underage use will be forfeited in full.

03 Account Registration & Management

To access real-money gaming and betting services on mesa, you must register a player account. The following rules govern account registration and ongoing account management:

• One account per person: Each player may hold only one registered account on mesa. The creation of duplicate or multiple accounts by a single individual is strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of any balances held therein.
• Accurate information: You must provide accurate, current, and complete information during registration, including your full legal name, date of birth, residential address in Bangladesh, and a valid email address. Providing false or misleading information is a breach of these terms and may result in immediate account suspension.
• Account security: You are solely responsible for maintaining the confidentiality of your mesa username and password. You must not share your login credentials with any third party. mesa will never request your password by email, live chat, or any other channel. Any activity conducted under your account credentials is your responsibility.
• Immediate notification: If you suspect that your account has been accessed by an unauthorised party, or that your credentials have been compromised, you must notify the mesa support team immediately at [email protected].
• Account verification (KYC): mesa reserves the right to require identity verification documents at any time, including but not limited to a copy of a government-issued photo ID, proof of address, and proof of ownership of the payment method used for deposits. Accounts may be restricted pending satisfactory completion of identity verification.

mesa reserves the right to decline any account registration application without providing a reason. All accounts are subject to ongoing monitoring for compliance with these terms.

04 Deposits & Withdrawals

All financial transactions on the mesa platform are denominated in Bangladeshi Taka (৳ / BDT). mesa supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard. The availability of specific payment methods may vary and is displayed in the cashier section of your account.

Deposits

• The minimum deposit amount is ৳500. There is no maximum deposit limit set by mesa, though your payment provider may impose its own limits.
• Deposits are credited to your mesa account in real time upon confirmation from the payment provider. In the rare event of a delay, contact mesa support immediately.
• You may only deposit funds using a payment method registered in your own name. Third-party deposits are strictly prohibited.
• mesa does not charge fees on deposits. However, your payment provider may apply transaction fees independently of mesa.
• mesa reserves the right to reject any deposit that it suspects is connected to fraudulent, unlawful, or suspicious activity.

Withdrawals

• The minimum withdrawal amount is ৳1,000. Withdrawal requests below this threshold will not be processed.
• Withdrawals may only be made to a payment method that has been previously used for a deposit on the same account. mesa does not process withdrawals to new or unverified payment methods.
• All withdrawal requests are subject to identity verification (KYC). mesa reserves the right to request supporting documentation before processing any withdrawal.
• Withdrawals are typically processed within 24 to 72 hours of the verification of the request. Processing times may vary depending on the payment method and any compliance review requirements.
• Bonus funds are not withdrawable until the applicable wagering requirement has been fully met. See Section 5 for details.
• mesa reserves the right to delay or refuse any withdrawal request where there is reasonable grounds to suspect fraud, money laundering, or a breach of these terms.

05 Bonuses & Promotions

mesa offers a range of bonuses, free bets, cashback rewards, and promotional offers to eligible players. All bonuses and promotions are subject to the following general terms, in addition to any specific terms published on the relevant promotion page:

• Bonuses are available to eligible registered players only. Eligibility criteria are stated on each promotion page and may include minimum deposit requirements, game restrictions, time limits, and geographic restrictions.
• All bonus offers are subject to wagering requirements. The wagering requirement specifies the total amount you must wager before any bonus funds or winnings derived from bonus funds may be withdrawn. The applicable wagering multiplier for each promotion is stated on the relevant promotion page.
• Unless otherwise stated, bonus funds must be wagered using the following eligible games: slots (100% contribution), live casino table games (contribution percentage as stated per promotion), and sportsbook bets (contribution percentage as stated per promotion). Some games may be excluded from bonus wagering entirely.
• Bonuses are awarded in a specific currency and apply to a specific account only. They cannot be transferred between accounts.
• mesa reserves the right to withdraw any bonus offer at any time without prior notice, provided that any bonus already credited to a qualifying account remains subject to its original terms.
• Bonus abuse — including but not limited to exploiting a mathematical advantage, using automated betting strategies to clear wagering requirements, or creating multiple accounts to claim a bonus more than once — will result in the forfeiture of the bonus and any associated winnings, and may result in permanent account suspension.
• In the event of a dispute regarding bonus eligibility or wagering requirement calculations, mesa's determination is final, subject to the dispute resolution process in Section 14.

06 Gameplay & Betting Rules

The following general rules apply to all gaming and betting activity on the mesa platform. Specific game rules are published within each game interface and form part of these terms by reference.

• All casino game outcomes on mesa are determined by certified random number generators (RNGs) provided by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. mesa does not manipulate game outcomes.
• Sports betting odds are set at mesa's sole discretion and may be updated at any time before a market is settled. Bets placed and accepted before an odds change are honoured at the odds displayed at the time of acceptance.
• mesa reserves the right to void any bet placed in error, including bets placed on events with clearly incorrect odds due to a technical or human error, bets placed after an event's result has been determined, and bets on suspended markets.
• Live in-play betting markets are subject to automatic suspension during key moments in a sporting event (e.g., wicket falling in a cricket match). Bets submitted during a suspension period will be rejected, not queued. A rejected bet must be resubmitted manually.
• In the event of a technical failure during a game session — including server disconnection, browser crash, or power failure — mesa's server logs constitute the definitive record of all bets placed and their outcomes. Disputes arising from technical failures will be resolved by reference to these server logs.
• mesa reserves the right to impose maximum bet and maximum win limits on any game, market, or player account. These limits are applied to maintain the integrity of the platform and are disclosed in the relevant game interface or on request.

07 Responsible Gaming

mesa is committed to promoting safe and responsible gaming for all players in Bangladesh. Gambling is intended to be a source of entertainment. mesa provides the following responsible gaming tools to help players stay in control:

• Deposit limits: You may set daily, weekly, or monthly deposit limits on your account. Once set, a limit reduction takes effect immediately. An increase to a limit is subject to a 72-hour cooling-off period before it becomes active.
• Session time limits: You may configure automatic session time reminders and maximum session duration settings within your account settings.
• Self-exclusion: If you feel that your gambling is becoming a problem, you may request a self-exclusion period of between 1 month and 5 years, or a permanent self-exclusion. During the self-exclusion period, your account will be deactivated and you will not be able to access mesa or receive promotional communications. Contact [email protected] to initiate self-exclusion immediately.
• Reality checks: mesa sends periodic notifications during active gaming sessions to remind you of the time elapsed and the net result of your session.

For full details of mesa's responsible gaming programme and support resources, please visit the Responsible Gaming page. If you are concerned about your gambling behaviour, mesa strongly encourages you to seek assistance from a qualified support service.

08 Prohibited Conduct

The following activities are strictly prohibited on the mesa platform. Breach of any prohibition in this section may result in immediate account suspension, forfeiture of balances, and referral to relevant law enforcement authorities:

• Registering more than one account on mesa, whether under your own name or under any alias, family member's name, or any other identity.
• Using software, bots, scripts, or automated systems to interact with the mesa platform in any way, including to place bets, spin slots, or process transactions.
• Attempting to exploit errors, glitches, or vulnerabilities in the mesa software or any game provided on the platform.
• Engaging in any form of collusion with other players on the mesa platform, including in live poker, live game shows, or sports betting syndicates acting in bad faith.
• Using the mesa platform to launder money or to facilitate any other unlawful financial activity. mesa is required to report suspicious financial activity to the relevant authorities.
• Attempting to reverse-engineer, copy, reproduce, or distribute any part of the mesa platform, its software, or its content without the prior written consent of mesa.
• Providing false, inaccurate, or misleading information to mesa at any stage of the account lifecycle, including during registration, identity verification, or dispute resolution.
• Using a VPN, proxy server, or any other technology to disguise your geographic location or to circumvent geographic restrictions imposed by mesa.

09 Intellectual Property

All content on the mesa platform — including but not limited to the mesa brand name and logo, website design, graphics, user interface elements, game content provided under licence from third-party studios, text, software code, and promotional materials — is the property of mesa or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the mesa platform for personal entertainment purposes only, strictly in accordance with these Terms and Conditions. This licence does not include any right to copy, reproduce, modify, distribute, publish, transmit, display, or create derivative works from any content on the mesa platform.

The mesa brand name, domain name mesa.best, and all associated trademarks are the exclusive property of mesa. Unauthorised use of any mesa trademark — including in any domain name, social media handle, or promotional material — is strictly prohibited.

10 Limitation of Liability

To the maximum extent permitted by applicable law, mesa's total liability to you for any claim arising out of or in connection with your use of the mesa platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by you into your mesa account in the 30 calendar days preceding the event giving rise to the claim.

mesa shall not be liable to you for any of the following losses, whether direct or indirect, even if mesa was aware of the possibility of such losses arising:

• Loss of winnings or anticipated profits from gaming or betting activity.
• Loss of data, loss of access to your account, or loss of goodwill.
• Any loss arising from a third-party game provider's technical failure, error, or service interruption.
• Any loss arising from your failure to maintain the security of your account credentials.
• Any indirect, consequential, incidental, or punitive loss of any kind.

The mesa platform and all services provided thereon are made available on an "as is" and "as available" basis, without any warranty of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

11 Privacy & Data Protection

mesa collects, stores, and processes personal data in connection with the operation of the platform and the fulfilment of its legal and contractual obligations. The collection and use of your personal data is governed by the mesa Privacy Policy, which forms an integral part of these Terms and Conditions and should be read in conjunction with this document.

By registering an account on mesa, you consent to the collection and processing of your personal data as described in the Privacy Policy. This includes, but is not limited to, the processing of identity verification documents, transaction history, gaming activity records, and communication logs for the purposes of account management, regulatory compliance, fraud prevention, and customer support.

mesa will not sell your personal data to third parties for marketing purposes. mesa may share your data with payment processors, identity verification service providers, game studios, and regulatory bodies where required by law or necessary for the operation of the platform.

12 Account Termination & Suspension

You may close your mesa account at any time by contacting the support team at [email protected]. Upon receipt of a valid closure request, mesa will deactivate your account. Any verified real-money balance remaining in your account at the time of closure will be returned to your registered payment method, subject to the completion of any pending KYC requirements and the absence of any active bonus wagering obligations.

mesa reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Suspected fraudulent, deceptive, or unlawful activity in connection with the account.
• Failure to provide satisfactory identity verification documents within the timeframe requested by mesa.
• A player is identified as being under 21 years of age.
• A court order, regulatory direction, or other legal instrument requiring mesa to freeze or close the account.
• Evidence of collusion, match-fixing, or the use of prohibited software in connection with the account.

In the event of account closure for cause, mesa reserves the right to withhold any funds in the account pending the outcome of any investigation. Where a breach is confirmed, mesa may forfeit the account balance in full, including real-money funds and bonus funds.

13 Amendments to These Terms

mesa reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made to these terms, mesa will notify registered players by email to the address registered on their account and by posting a prominent notice on the mesa platform. The effective date of any revised terms will be clearly stated at the top of the updated document.

Your continued use of the mesa platform after the effective date of any revised terms constitutes your acceptance of the amended Terms and Conditions. If you do not agree with any amendment, you must cease using the mesa platform and contact the support team to close your account before the amended terms take effect.

Non-material changes — such as corrections to typographical errors, clarifications of existing provisions, or formatting updates that do not alter the substantive rights or obligations of either party — may be made without prior notice and without triggering the formal notification process described above.

14 Disputes & Governing Law

In the event of any dispute arising from your use of the mesa platform, you should first contact the mesa support team at [email protected] with a clear description of the issue, the date and time it occurred, and any relevant account or transaction reference numbers. mesa will acknowledge your complaint within 48 hours and will endeavour to resolve all disputes within 10 business days of receipt of a complete complaint.

Where a dispute cannot be resolved informally through the support process, both parties agree to engage in good-faith mediation before resorting to formal legal proceedings. The costs of any mutually agreed mediator will be shared equally between the parties, unless the mediator determines that one party's conduct was unreasonable, in which case that party may be required to bear the full cost.

These Terms and Conditions shall be governed by and construed in accordance with applicable law. Nothing in these terms limits any statutory rights you may have as a consumer under applicable Bangladeshi consumer protection legislation.

15 Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the operation of the mesa platform, please contact the mesa support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available within your logged-in mesa account, 24 hours a day, 7 days a week
• Response Language: English
• Support Hours: 24/7, including Bangladesh public holidays and BPL match nights

When contacting mesa regarding a dispute or account matter, please include your registered username, the email address associated with your account, and a clear description of your query. This will help the support team locate your account and respond to you as quickly as possible.

These Terms and Conditions were last reviewed and updated on 1 January 2026. Version 3.1. The English-language version of this document is the sole authoritative version. mesa — mesa.best — Bangladesh's premier online casino and sports betting platform.