mesa Frequently Asked Questions

Creating a mesa account takes under three minutes. Visit mesa.best, click the registration button, and fill in your username, email address, date of birth, and preferred currency (BDT). You must be at least 21 years old to register. Once submitted, you will receive a confirmation email — verify your address, complete the basic KYC step, and your account is ready to use.

mesa requires a government-issued photo ID to verify your identity. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked to submit a proof of address such as a recent utility bill or bank statement dated within the last three months. Documents should be clear, unedited photos or scans showing all four corners.

mesa typically completes KYC verification within 24 hours of receiving your documents. During busy periods — particularly around major cricket tournaments like the BPL or IPL — it may take up to 48 hours. You will receive an email notification once your account is fully verified. Until verification is complete, deposits and gameplay are available, but withdrawals are held pending approval.

On the mesa login page, click "Forgot Password" and enter the email address linked to your account. mesa will send a password reset link to that address within a few minutes. Click the link, enter your new password, and log back in. If you do not receive the email within 10 minutes, check your spam folder or contact support at [email protected].

No. mesa strictly enforces a one-account-per-player policy. Operating multiple accounts is a violation of mesa's Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you have accidentally created a duplicate account, contact the mesa support team immediately to have the duplicate closed without penalty.

Log in to your mesa account and navigate to the Cashier section, then select bKash as your deposit method. Enter the amount you wish to deposit (minimum ৳200), confirm the transaction on your bKash app using your PIN, and the funds will appear in your mesa wallet instantly. mesa does not charge any fees on bKash deposits; any fees applied by bKash are on their end.

bKash deposits on mesa are processed instantly in nearly all cases. As soon as your bKash transaction is confirmed, your mesa balance is credited — usually within 30 seconds. If your deposit has not appeared after 10 minutes, take a screenshot of your bKash transaction confirmation and send it to [email protected] with your mesa username so our team can resolve it quickly.

Yes. mesa supports instant deposits via Nagad, Rocket, Upay, and SureCash in addition to bKash. The process is the same for all mobile financial services: go to Cashier, select your preferred method, enter the amount, and authenticate the transaction in your mobile banking app. All MFS deposits are credited to your mesa account immediately, with no processing delay.

The minimum withdrawal amount on mesa is ৳500 for all supported payment methods including bKash, Nagad, and Rocket. There is no upper limit per transaction, though very large withdrawals may be processed in instalments at mesa's discretion. Your account must be fully KYC-verified before any withdrawal can be processed. First-time withdrawals typically undergo an additional brief security review.

Most mesa withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours during standard operating hours (Bangladesh Standard Time, UTC+6). Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank may take 1 to 3 business days depending on the receiving bank. mesa aims to process all withdrawal requests within 24 hours of submission.

To bet on cricket at mesa, navigate to the Cricket section from the main menu. Select the match you want to bet on — BPL, IPL, T20 World Cup, or international bilateral series featuring the Bangladesh Tigers — then choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm the bet. Live in-play betting is also available on selected matches with real-time odds updates.

mesa hosts hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The Slots section features classic three-reel games, modern video slots with bonus rounds, Megaways mechanics, and progressive jackpot titles. New games are added regularly. You can filter by provider, feature type, or RTP percentage to find titles that match your preferences.

Yes. The full mesa live casino experience — including live roulette, live blackjack, live baccarat, and game shows from Evolution Gaming and Ezugi — is available on any modern smartphone or tablet browser without requiring a separate app download. mesa's platform is fully responsive and optimised for mobile screens, so you get the same HD live-dealer streams on your phone as on desktop.

Return to Player (RTP) percentages vary by game, but most slots on mesa range from 94% to 97% RTP. Each game's individual RTP is displayed in its information or paytable panel. Higher RTP means theoretically lower house edge over a very large number of spins — though in any single session, outcomes are random. mesa sources games exclusively from certified providers whose RTPs are independently audited.

mesa does not charge any additional fee on losing bets or settled betting slips. The odds displayed when you place your bet already reflect the platform margin. For sports betting, your potential return is always shown before you confirm the wager. For casino games, the house edge is built into the game's RTP, not applied as a separate transaction charge on top of your stake.

mesa offers a welcome bonus to newly registered players on their first deposit. The bonus amount, percentage match, and any applicable free spins are displayed on the Promotions page at the time of registration. To claim it, make your first deposit and opt in to the welcome offer during the deposit flow. The bonus is credited to your account automatically once the qualifying deposit is confirmed.

Wagering requirements specify how many times you must play through a bonus amount before winnings derived from it can be withdrawn. mesa's standard wagering requirements are displayed clearly on each individual promotion page before you opt in. For example, a 30x wagering requirement on a ৳1,000 bonus means you must place ৳30,000 in qualifying bets before the bonus balance converts to withdrawable cash. Always read the full bonus Terms before claiming.

Yes. All mesa bonuses carry an expiry period, typically 7 to 30 days from the date of issue depending on the specific promotion. If the wagering requirement is not completed before the bonus expires, the bonus and any associated winnings will be removed from your account. The expiry countdown for each active bonus is visible in the Bonuses section of your mesa account dashboard.

mesa operates a tiered loyalty programme that rewards consistent play with points redeemable for bonus credit, free spins, and exclusive promotions. As your account activity increases, you advance through VIP tiers that unlock benefits such as higher withdrawal limits, dedicated account managers, faster processing times, and invitations to special seasonal events around occasions like Eid, BPL season, and the T20 World Cup.

Bonus credits usually appear within a few minutes of the qualifying action being completed. If your bonus has not appeared after 30 minutes, there are a few common reasons: you may not have opted in before making your deposit, your deposit may have fallen below the minimum qualifying amount, or the promotion may have already been redeemed on this account. Contact [email protected] with your deposit transaction reference and the mesa team will investigate immediately.

mesa uses 256-bit SSL encryption to protect all data transmitted between your device and our servers, the same standard used by major banks. Player funds are held in segregated accounts separate from mesa's operational funds. All games are sourced from certified providers with independently audited random number generators (RNGs). mesa's platform undergoes regular security assessments to maintain a safe environment for every player.

mesa operates as an online gaming platform serving the Bangladesh market and is committed to maintaining a safe, fair, and transparent service for its players. mesa does not fabricate or claim any specific local licence number. Players are responsible for understanding the laws applicable to online gambling in their own jurisdiction before registering. If you have legal questions specific to your situation, mesa recommends consulting a qualified legal professional.

The minimum age to register and play on mesa is 21 years. This requirement is strictly enforced through our KYC identity verification process, which requires a valid government-issued photo ID confirming your date of birth. Any account found to be operated by a person under 21 will be immediately closed, deposits returned to the originating payment method, and all winnings forfeited.

To activate self-exclusion on mesa, email [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion period (minimum 6 months, up to 5 years). The mesa responsible gaming team will process your request within 24 hours, suspend your account, and immediately suppress all marketing communications. Your account balance will be preserved and returned upon verified request at the end of the exclusion period.

Log in to your mesa account and go to Account Settings, then select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately. Raising a limit requires a 24-hour cooling-off period before the increase applies — this built-in delay gives you time to reconsider. You can also contact [email protected] to have limits applied manually if you prefer.