Player Safety & Wellbeing

Play Smart. Stay in Control.
Game Responsibly with mesa.

mesa believes that gambling is a form of entertainment — and like all entertainment, it's best enjoyed within healthy boundaries. Our responsible gaming programme gives every player in Bangladesh the tools, knowledge, and support they need to keep their play enjoyable, balanced, and within their means.

21+ Players Only
Self-Exclusion Available
24/7 Support in English
Deposit Limits & Time-Outs
Responsible Gaming Tools

Your Safety Toolkit at mesa

mesa provides a comprehensive set of player protection tools — all available directly from your account settings, free of charge, and effective immediately upon request.

Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your mesa account. Once a limit is active, it cannot be increased for 24 hours — giving you a built-in cooling-off period. Lowering your limit takes effect immediately. You can manage deposit limits at any time from your account settings panel.
Instant Activation
Session Time Limits
Set a maximum duration for each gaming session. When your session time limit is reached, mesa will display a prominent on-screen notification and offer you the option to log out. This feature is designed to help you maintain awareness of how long you have been playing and avoid losing track of time.
Configurable Daily
Time-Out (Short Break)
Need a short break from gambling without closing your account permanently? The time-out feature lets you suspend your mesa account for a period of 24 hours, 48 hours, 7 days, 30 days, or a custom duration of your choosing. During a time-out, you cannot log in or place any bets. Your account balance is preserved and fully accessible when the time-out expires.
24h – 90 Days
Self-Exclusion
Self-exclusion is a long-term account suspension for players who feel their gambling is becoming a serious problem. You can self-exclude from mesa for a minimum of 6 months or up to 5 years. During a self-exclusion period, mesa will also suppress all marketing communications to your email and phone number. To activate self-exclusion, contact our support team at [email protected] — the process takes effect within 24 hours.
6 Months – 5 Years
Loss Limits
Set a ceiling on the total net losses you are willing to accept within a defined period — daily, weekly, or monthly. When your loss limit is reached, mesa will prevent further betting for the remainder of that period. This tool helps you budget your entertainment spending and ensures you never lose more than you are comfortable with in a single session or month.
Instant Activation
Marketing Opt-Out
If you find that promotional messages from mesa are encouraging you to play more than you intend, you can opt out of all marketing communications at any time — including promotional emails, SMS bonus alerts, and in-platform pop-up offers. Opting out does not affect your ability to use the mesa platform; you simply will not receive promotional content. Adjust this setting in your account preferences or contact support.
Effective Immediately
Age Restriction Policy

Strictly 21 and Above

mesa operates an absolute zero-tolerance policy on underage gambling. All players must be at least 21 years of age to register an account, make a deposit, place a bet, or play any game on the mesa platform. This requirement applies to all players in Bangladesh without exception.

Age verification is performed at two stages: at registration (where you are required to declare your date of birth) and during the KYC identity verification process (where a government-issued photo ID is required to confirm your stated age). Players whose documents show they are under 21 will have their accounts permanently closed and any deposits returned to the originating payment method, with bonuses forfeited.

mesa also strongly encourages parents and guardians to make use of parental control software if they share a device with anyone under the age of 21. Popular tools such as Net Nanny, Bark, and Google Family Link can be configured to block access to gambling websites on shared or family devices.

If you are aware of a person under 21 years of age who is accessing the mesa platform, please report this to our support team at [email protected] immediately. mesa will investigate all such reports promptly and thoroughly.

Age Verification Process at mesa
1

Date of Birth Declaration

During account registration, you must provide your accurate date of birth. Providing a false date of birth is a violation of mesa's Terms and Conditions and may result in permanent account closure and forfeiture of funds.

2

KYC Document Submission

Within 72 hours of your first deposit, mesa may request a copy of your National ID card, passport, or driving licence to confirm the date of birth provided at registration matches a valid government-issued document.

3

Manual Review

mesa's compliance team reviews all submitted documents. If any doubt exists about a player's age, the account is suspended and no withdrawals are permitted until the review is complete.

4

Ongoing Monitoring

Even after initial verification, mesa's systems continuously monitor for behavioural patterns associated with underage play. Flagged accounts are reviewed by the compliance team immediately.

Know the Warning Signs

Recognising Problem Gambling

Problem gambling can develop gradually and is not always obvious. The following warning signs may indicate that gambling has stopped being entertainment and become a problem that needs attention.

Spending more money on gambling than you originally intended, or chasing losses by placing larger bets to try to win back what you have lost.
Spending significantly more time gambling than planned, losing track of time during sessions, or gambling for many hours without breaks.
Feeling anxious, irritable, or restless when you are not gambling, or when you try to cut down or stop gambling.
Neglecting family, friends, work, or personal responsibilities because of time or money spent on gambling activities.
Borrowing money, selling personal belongings, or taking out loans to fund gambling activity or to cover gambling-related debts.
Hiding your gambling activity, lying to family or friends about how much you are gambling or how much you have lost.
Using gambling as a way to escape from stress, depression, anxiety, personal problems, or other difficult emotions.
Repeatedly trying to cut down or stop gambling without success, despite recognising that it is causing harm to yourself or others.
Financial difficulties such as unpaid bills, inability to cover basic living expenses, or mounting debt that is directly linked to gambling losses.

If you recognise any of these signs in yourself or someone close to you, please do not wait. Contact the mesa support team at [email protected] to discuss self-exclusion or other protective tools. Acting early is always the right decision. There is no shame in asking for help — mesa is here to support you.

Self-Assessment

How Healthy Is Your Gambling Habit?

The following questions are adapted from the internationally recognised Problem Gambling Severity Index (PGSI). Be honest with yourself when answering — this assessment is for your benefit, not anyone else's.

If you answer "sometimes", "often", or "almost always" to three or more of these questions, we strongly encourage you to use mesa's responsible gaming tools, speak with a trusted friend or family member, or seek professional support.

Remember: recognising a problem early and taking action is a sign of strength, not weakness. mesa is committed to supporting every player who reaches out to us.

Your answers are private. This self-assessment is presented here for your personal use only. mesa does not collect or store your responses to these questions. Use them as an honest personal reflection tool.

Ask Yourself Honestly
1
Have you bet more than you could really afford to lose in the past 12 months?
2
Have you needed to gamble with larger amounts of money to get the same level of excitement?
3
Have you gone back another day to try to win back money you had lost?
4
Have you borrowed money or sold anything to fund gambling or to pay gambling debts?
5
Have you felt that you might have a problem with gambling at any point in the past 12 months?
6
Has gambling caused any health problems for you, including stress, anxiety, or difficulty sleeping?
7
Have people ever criticised your betting or told you that you have a gambling problem?
8
Has your gambling caused any financial problems for you or your household?
Limit Reference Guide

Available Player Protection Limits

The following table summarises all available player-protection limits at mesa, including their scope, minimum values, activation time, and whether they can be reversed during a cooling-off period.

Limit Type Period Options Minimum Value Takes Effect Reversible? Status
Deposit Limit Daily / Weekly / Monthly ৳500 Immediately Increase after 24h only Active
Loss Limit Daily / Weekly / Monthly ৳500 Immediately Increase after 24h only Active
Session Time Limit Per session (minutes) 30 minutes Next login Yes, anytime Active
Time-Out 24h / 48h / 7d / 30d / Custom 24 hours Immediately No — must expire naturally Active
Self-Exclusion 6 months / 1yr / 2yr / 5yr 6 months Within 24 hours No — permanent for duration Active
Marketing Opt-Out Indefinite N/A Immediately Yes — opt back in anytime Active

How to activate any of these limits: Log in to your mesa account and navigate to Account Settings > Responsible Gaming. All limits can be set or adjusted from that panel. If you have difficulty accessing your settings, contact the mesa support team at [email protected] — our agents are available around the clock to assist you in activating any protective measure immediately.

Getting Support

How to Reach Out for Help

Asking for help is the bravest thing a player can do. Here is a clear, step-by-step guide to getting support — whether from mesa directly or from professional organisations.

Contact mesa Support
1

Email Our Responsible Gaming Team

Send an email to [email protected] with the subject line "Responsible Gaming Request". Describe the tool you wish to activate — deposit limit, time-out, or self-exclusion — and a support agent will process your request within 24 hours (Bangladesh Standard Time, UTC+6).

2

Use Live Chat

Log in to your mesa account and open the live chat widget. Tell the agent you want to activate a responsible gaming tool. Our agents are trained in player protection and will guide you through the process with compassion and without judgment.

3

Self-Service in Account Settings

Most limits — including deposit limits, session time limits, and marketing opt-out — can be activated immediately through your account settings panel without needing to contact support. Navigate to Account Settings > Responsible Gaming.

mesa's Commitment to You

mesa treats every responsible gaming request with the same urgency as a financial transaction. We do not ask players to justify why they want to set limits or take a break. Your decision to protect yourself is respected unconditionally.

When a self-exclusion is activated, mesa will:

  • Close your account to all login attempts within 24 hours.
  • Suppress all promotional emails and SMS messages immediately.
  • Preserve your account balance securely throughout the exclusion period.
  • Not send any "we miss you" reactivation marketing during the exclusion.
  • Conduct a brief wellbeing check-in before reinstating any self-excluded account at the player's request at the end of the exclusion period.

mesa will never attempt to talk a player out of activating a protective tool, offer a bonus as an inducement to continue playing, or make the process of setting limits more difficult than setting a deposit.

Emergency contact: If you are in a mental health crisis related to gambling, please reach out to a qualified mental health professional or a crisis helpline in your area immediately. mesa support is not a substitute for professional mental health care, but we are here to listen and direct you to appropriate resources.

Healthy Habits

Tips for Responsible Play

The following practical guidelines help mesa players across Bangladesh enjoy gambling as a form of entertainment while keeping it balanced and under control.

Set a Budget Before You Play
Decide in advance exactly how much money you are comfortable spending during your session — and treat that amount as entertainment spending, not an investment. Use mesa's deposit limit tool to enforce your budget automatically so you are never tempted to exceed it in the heat of the moment.
Take Regular Breaks
Set an alarm or use mesa's session time limit feature to remind yourself to step away from the screen at regular intervals. Breaks help you stay mentally sharp, reassess your spending, and ensure gambling remains a leisure activity rather than a compulsion.
Play for Fun, Not Profit
The house edge means that over the long run, casino games and sports betting are designed to be entertaining at a cost. Every session should be entered with the expectation of enjoying the experience rather than generating income. Winnings are a bonus, not a guarantee.
Never Chase Your Losses
One of the most common and most harmful gambling behaviours is chasing losses — increasing bet sizes or continuing to play in an attempt to recover money that has already been lost. If you find yourself doing this, stop your session immediately and use the time-out feature to give yourself a mandatory cooling-off period.
Do Not Play Under the Influence
Gambling under the influence of alcohol or other substances significantly impairs judgment and decision-making. Avoid placing bets when your ability to make clear, rational decisions is reduced. If you suspect you have made bets while impaired, use the session limit or time-out feature to pause your account until you feel fully in control.
Track Your Play History
mesa provides a full transaction and game history in your account dashboard. Reviewing your history regularly — including total deposits, total withdrawals, and net win/loss over time — gives you an accurate, objective picture of your gambling activity and helps you make informed decisions about whether your current habits are within the limits you set for yourself.
Play with Confidence

Enjoy mesa — Responsibly and Safely

mesa is built for adults in Bangladesh who love the thrill of casino games and cricket betting — and who want to enjoy that thrill responsibly. Explore our games, read our FAQ, or log in to manage your responsible gaming settings today.

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21+ Only. Gambling can be addictive. If you need help, email [email protected] or visit our Responsible Gaming page.